Application Support Lead

Job Summary

A company is looking for an Application Support Lead - Hybrid.

Key Responsibilities

• Manage all aspects of application support including incident resolution and problem management
• Oversee the onboarding process for new applications, including user access and environment setup
• Serve as the primary point of contact for application stakeholders and maintain communication with third-party vendors

Required Qualifications

• Technical or College Degree in Information Technology, Management, or related field, and/or advanced networking certifications
• 5+ years of experience in IT application support, with at least 2 years in a leadership role
• Strong understanding of application lifecycle management and ITIL best practices
• Proven experience in managing vendor relationships and service contracts
• Ability to work independently and in a team environment