Applications Administrator

Job Summary

A company is looking for an Applications Administrator to join their Enterprise Applications team, focusing on the administration and optimization of Customer Experience tools.

Key Responsibilities

• Perform system configuration and administration tasks, including user management and application updates
• Collaborate with business partners to prioritize configuration updates and ensure timely resolution of requests
• Serve as the primary point of contact for day-to-day support of customer service ticketing tools and provide troubleshooting assistance

Required Qualifications

• Minimum 2 years of experience in application administration
• Familiarity with enterprise applications in the CX space such as Zendesk or Jira Service Desk
• General knowledge of application workflows and identity management
• Knowledge of application monitoring and performance optimization techniques
• Customer-focused with a passion for improving the user experience