Artist Support Associate

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities

• Deliver fast, accurate support via chat, email, and phone
• Resolve live session issues, equipment concerns, and user errors
• Act as the after-hours operations lead, monitoring safety and escalating emergencies

Required Qualifications

• Experience in high-volume customer support
• Confidence using music studio gear and production setups
• Ability to work independently and make decisions under pressure
• Familiarity with tools like Zendesk, Intercom/Freshchat, and Slack
• Emotional intelligence and a mission-driven mindset