Associate Program Manager

Job Summary

A company is looking for an Associate Program Manager, Access & Affordability - Patient Support Services.

Key Responsibilities

• Oversee the performance of call center clusters and ensure compliance with standard operating procedures
• Plan and optimize workflows while managing team workloads and scheduling
• Audit team members' work for accuracy and provide support for training and development

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• Minimum 1 year of management or team lead experience
• At least 2 years of experience in pharmacy, healthcare, medical billing, or insurance verification
• Experience with insurance eligibility verification and coverage
• Previous supervisory experience of remote staff