Aston Carter Remote Customer Service Representative in Philadelphia, Pennsylvania

Remote Customer Service Representative

Remote Anywhere in the State of New Jersey

Description:

In this role you will provide front line contact center and back office (i.e. paper application data entry, document linking, DMI resolution) support during the project Open Enrollment period for benefits for the state of New Jersey.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

• Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Track and document all inquiries using the applicable systems.

• Facilitate translation services for non-English speaking callers according to procedures.

• Make outbound calls to applicants to obtain needed information.

• Review documents sent in by applicants and process according to work instructions.

• Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

• Meet Quality Assurance (QA) and other key performance metrics.

• Responsible for adhering to established safety standards.

Skills:

customer service, service, inbound call, call center, customer support, csr

Top Skills Details:

customer service,service,inbound call,call center,customer support,csr

Additional Skills & Qualifications:

High School Diploma or GED – Proof required

6+ Months Call Center experience

Must Have own device – Laptop or Desk top NO CHROME BOOKS or MACBOOK’s!

Experience working in a fast paced environment

Strong written and verbal communication skills

Must live in New Jersey

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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