Benefits Administrator

Job Summary

A company is looking for a Benefits Administrator to join their Benefits Center team.

Key Responsibilities

• Provide accurate and timely assistance to employees regarding benefits inquiries
• Resolve benefit inquiries on first contact and escalate unresolved issues to the Tier 2 team
• Demonstrate ownership and ensure a high-quality customer experience in benefits-related matters

Required Qualifications

• 1-3 years of experience in a Benefits and/or Human Resources role or contact center environment
• Bachelor's Degree or advanced college education in a related field
• Experience working within a global organization
• Ability to manage confidential and sensitive employee information
• Detail-oriented with the ability to analyze and manage multiple priorities