Bilingual Concierge Advocate

Job Summary

A company is looking for a Bilingual Concierge Advocate (Mandarin, Cantonese, Vietnamese, Korean).

Key Responsibilities

• Serve as the primary contact for member inquiries and concerns via inbound and outbound calls
• Ensure timely and effective resolution of member issues across internal and external stakeholders
• Document member interactions and participate in team discussions to address common issues and trends

Required Qualifications

• 2+ years of experience in call center, customer service, concierge, or hospitality roles
• Experience in healthcare, insurance, or medical groups preferred
• Ability to handle high call volumes while maintaining excellent customer service
• Demonstrated time management and organizational skills
• Flexibility to work varying schedules, including second-shift hours