Bilingual Scheduling Agent

Job Summary

A company is looking for a Bilingual Scheduling Center Agent.

Key Responsibilities

• Schedule appointments for patients as the first point of contact
• Handle inbound calls in a high-volume environment, addressing patient questions and concerns
• Utilize sales and customer service techniques to meet appointment acceptance and customer care goals

Required Qualifications

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience preferred
• Ability to navigate technology efficiently
• Must have a quiet, HIPAA compliant workspace and reliable internet connection