Billing and Claims Support Representative

Job Summary

A company is looking for a Billing + Claims Support Representative to join their Customer Support team.

Key Responsibilities

• Educate clients on billing and claims procedures, responding to inquiries via email
• Conduct outbound calls to payors for member authorization and claim discussions
• Suggest updates to departmental knowledge materials and recommend process improvements

Required Qualifications

• 1-2 years of experience with health insurance claims in a support-related capacity
• Knowledge of Behavioral Health terminology and understanding of insurance benefits
• Familiarity with PHI and HIPAA guidelines
• 2 or 4 year college degree preferred
• Experience in tele-health or medical insurance industries is a plus