Infrastructure Support Specialist

Job Summary

A company is looking for an Infrastructure Support Specialist to oversee equipment servicing and provide consulting services in hardware, networking, and security.

Key Responsibilities

• Provide quality telephone support and troubleshoot equipment issues
• Document customer problems and escalate unresolved issues
• Sell consulting services and generate revenue from additional work

Required Qualifications

• Minimum of 3+ years' experience in a customer-facing role
• Experience in driving revenue from sales of services
• Ability to troubleshoot and configure various hardware and software
• Experience with retail hardware and within a software company is a plus
• Flexibility to work across different time zones as needed