Senior Customer Enablement Manager

Job Summary

A company is looking for a Sr. Customer Enablement Manager.

Key Responsibilities

• Act as the primary point of contact for customer accounts, ensuring excellent service and long-term success
• Manage projects and customer escalations, ensuring timely delivery and resolution of issues
• Lead customer demos and training sessions to enhance product adoption and engagement

Required Qualifications

• 5-7 years of experience in customer success at research technology companies
• Deep expertise in designing and executing research studies, including survey design and data analysis
• Experience leading customer onboarding and training
• Strong understanding of physical product research methodologies
• Degree in Market Research, Psychology, Statistics, or a related field