Customer Support Specialist

Job Summary

A company is looking for a Middle L2 Customer Support Specialist.

Key Responsibilities

• Resolving moderately complex technical incidents related to sports feeds and bet settlement
• Performing root cause analysis and preparing incident reports
• Collaborating with traders, client teams, and feed providers

Required Qualifications

• In-depth understanding of sports market structures, bet types, and settlement processes
• Solid proficiency with Jira, Kibana, Grafana, SQL, and basic XML/JSON
• Upper-Intermediate or higher English proficiency
• Experience in investigating incidents and liaising with external partners
• Strong analytical thinking and proactive problem-solving abilities