Contact Center Operations Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

• Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
• Monitors interactions and metrics to maintain performance and quality standards
• Provides training and coaching to staff for operational improvement and career growth

Required Qualifications

• Bachelor's degree required
• 4+ years of related experience or equivalent knowledge and skills
• Experience in managing contact center operations
• Ability to develop and implement training programs
• Knowledge of compliance requirements and operational best practices