Customer Support Coordinator

Job Summary

A company is looking for a Customer Support Coordinator.

Key Responsibilities

• Respond promptly and effectively to customer inquiries regarding order status, shipping, and services
• Resolve customer issues accurately and efficiently, escalating when necessary
• Manage cases within CRM tools, ensuring timely updates and communication

Required Qualifications

• High School Diploma or GED
• Minimum of 3 years of practical customer support experience
• Proficiency in Microsoft Office Suite
• Legal eligibility to work in the United States without sponsorship
• Experience supporting industrial, construction, mechanical, or electrical industries (preferred)