Pet Customer Support Associate

Job Summary

A company is looking for an Associate Customer Support Representative (Pet).

Key Responsibilities

• Provide support via phone, chat, and email to assist customers with software usage
• Troubleshoot technical issues and train customers on software features
• Collaborate with the team to escalate issues and participate in special projects

Required Qualifications

• Previous experience in customer support, preferably in a SaaS or tech-related role
• Tech-savvy with a strong ability to learn new software quickly
• Experience in troubleshooting software and providing solutions
• Ability to build relationships and work closely with customers
• Availability to work an 8-hour shift during designated support hours