Texas Seasonal Customer Service Lead

Job Summary

A company is looking for a Seasonal Customer Service Team Lead for the 2025 Texas season.

Key Responsibilities

• Provide daily support and real-time coaching for Customer Service Representatives
• Monitor team communications and provide feedback to drive productivity
• Oversee escalations and manage service recovery requests

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in a Customer Service role
• Proven track record of exceptional customer service
• Familiarity with eCommerce and technology
• Experience with Salesforce or other CRM software is a plus