Emergency Roadside Responder

Job Summary

A company is looking for a Remote Emergency Roadside Telephone Responder.

Key Responsibilities

• Answer high volume incoming calls from AAA Members in need of Roadside Assistance, providing exceptional customer service
• Accurately input Member information and utilize online mapping tools to determine breakdown locations
• Provide clear information on service details, potential costs, and instructions to Members as needed

Required Qualifications and Education

• High School Diploma or equivalent
• One year of customer service experience, preferably in a call center setting
• Stable, high-speed internet connection via Ethernet cable is required
• Successful completion of a three-week virtual training class
• Ability to work weekends, overtime, and/or holidays as needed