Retention Specialist

Job Summary

A company is looking for a Retention Specialist to support patient retention efforts through inbound and outbound calls.

Key Responsibilities

• Answer inbound calls from existing patients and assist with inquiries
• Handle patient concerns and escalate issues as necessary to retain patients
• Make outbound calls to previous patients to encourage their return

Required Qualifications

• Must be 18+ years of age
• High school diploma or GED required
• 1+ years of experience in collections activities or customer service
• Experience in a high volume, phone-based environment