Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide support to members regarding their pharmacy benefit plans.

Key Responsibilities

• Assist members with questions about pharmacy benefit plans through inbound calls
• Provide guidance on prescription coverage and mail-order prescriptions
• Ensure compliance with HIPAA and government regulations while delivering excellent customer service

Required Qualifications

• High School Diploma or equivalent experience
• 1+ year of experience in customer service roles such as call center, retail, or hospitality
• Computer proficiency in Windows-based applications
• Previous pharmacy call center experience preferred
• Healthcare experience of 6+ months is a plus