Customer Success Representative

Job Summary

A company is looking for a Customer Success Representative to drive customer success and build relationships.

Key Responsibilities

• Respond to inbound customer calls promptly and resolve service problems
• Analyze customer contracts and billing issues to determine necessary actions
• Track activity in Salesforce and process customer account adjustments

Required Qualifications

• 1+ years of experience in customer service, customer success, or inside sales
• Self-motivated with the ability to perform well under pressure
• Experience using Salesforce or equivalent CRM solution is a plus
• Ability to work independently and in a group environment
• Excellent organization and time management skills