Senior Technical Customer Success Manager

Job Summary

A company is looking for a Senior Technical Customer Success Manager for the West region.

Key Responsibilities

• Serve as a trusted advisor for strategic and enterprise customers, ensuring they realize business value
• Own post-sales relationships and drive adoption, retention, and advocacy among senior stakeholders
• Translate business goals into actionable strategies and represent the voice of the customer to internal teams

Required Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or related roles in SaaS or Enterprise software
• Proven ability to influence business decisions and build consensus among diverse stakeholders
• Experience with Enterprise customers in complex environments
• Familiarity with observability, APM, monitoring, or DevOps platforms
• Based in PST or MST time zones