Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members via live chat, email, and phone calls
• Communicate effectively to address questions about products, services, and estate planning
• Identify and report bugs or negative experiences encountered by members

Required Qualifications

• Experience in delivering consumer experiences
• Self-motivated and eager to learn in a collaborative environment
• Experience with technology tools, such as Zendesk and G-Suite
• Availability to work about 25 hours a week, including potential weekend hours
• Residing in specified states: CA, CO, FL, GA, ID, IL, MD, NJ, NY, NC, PA, TX, VT