Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide support for end-user issues in a production environment.

Key Responsibilities

• Investigate and resolve user-submitted tickets within the production environment
• Collaborate with the operations team to diagnose and fix or escalate problems
• Provide timely updates on progress to internal teams, clients, and end users

Required Qualifications

• 2 years or more of experience in Help Desk or Customer Service/Call Desk
• Basic knowledge of building queries in SQL Server Management Studio
• Ability to work independently or collaboratively with different teams
• Experience in researching solutions and applying learned knowledge
• Familiarity with Jira Service Desk or similar help desk ticketing system is preferred