Remote Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative (Remote).

Key Responsibilities

• Handle inbound and outbound communications for multiple ambulatory practices, addressing patient inquiries and scheduling appointments
• Document and relay patient information according to Practice guidelines and provide detailed appointment confirmations
• Identify process improvements and assist in training new personnel while adhering to hospital standards and protocols

Required Qualifications

• High School diploma or GED is required
• Comfortable using multiple advanced communication tools, including phone calls, online chats, and emails
• Strong computer skills and knowledge of Microsoft Office applications
• Ability to explain complicated healthcare issues to patients with empathy
• Effective interpersonal skills to work with a diverse group of professionals