Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Advantage) to provide support for customer inquiries and insurance policy needs.

Key Responsibilities

• Deliver exceptional customer service while adhering to compliance and legal requirements
• Communicate with customers through various channels and navigate multiple systems
• Resolve inquiries related to insurance matters and escalate unresolved issues as necessary

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 1-3 years of customer service experience, preferably in a call center environment
• Property and Casualty license may be required
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred