Senior Customer Advocacy Manager

Job Summary

A company is looking for a Senior Customer Advocacy and Community Manager.

Key Responsibilities

• Design and implement a scalable customer advocacy program
• Grow and develop advocacy groups to enhance customer engagement and influence revenue
• Curate content and foster community support within a large public Slack community

Required Qualifications

• 7+ years of experience in customer advocacy or community management in high-growth B2B SaaS
• Proven ability to build programs from the ground up with minimal oversight
• Experience in nurturing large user communities and measuring engagement
• Familiarity with Salesforce, Gainsight, and other relevant tools
• Strong executive presence and ability to facilitate high-level discussions