Customer Operations Manager

Job Summary

A company is looking for a Customer Ops Manager - Corporate.

Key Responsibilities

• Own fulfillment for high-touch corporate orders, including luxury kits and custom merch drops
• Source and manage vendors to enhance product offerings and build scalable relationships
• Rescue and retain clients by addressing high-stakes requests and maintaining high standards

Required Qualifications

• 5-7 years of experience in a fast-paced operations or sourcing role
• Experience in the merch/custom industry is a plus
• Ability to thrive in chaotic environments and proactively solve problems
• High emotional intelligence to ensure clients feel valued and understood
• Experience working at or with startups, appreciating a fast-paced and ownership-driven culture