Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise & Mid-Market.

Key Responsibilities

• Manage customer relationships post-sale for a portfolio of Enterprise and Mid-Market employer clients, including onboarding
• Guide HR stakeholders through the renewal process and provide consultative support on ICHRA strategies
• Oversee the planning and execution of the annual Open Enrollment cycle to maximize employee enrollment

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related client-facing role
• Experience managing complex employer relationships and external stakeholders
• Ability to operate with ambiguity in a fast-paced environment
• Strong strategic thinking and problem-solving skills
• Deep sense of ownership and customer empathy