Product Support Associate

Job Summary

A company is looking for a Product Associate - Customer Support.

Key Responsibilities

• Develop an in-depth understanding of software products to support customer technical needs
• Complete tasks from customers via phone, email, and SugarCRM within specified goal times
• Document, research, and resolve issues while maintaining effective task notes and organization

Required Qualifications

• 1-2 years of experience in a dealership service department or automotive industry preferred
• Strong working knowledge of Microsoft Windows and Office applications
• Ability to multi-task and manage multiple tasks accurately in a fast-paced environment
• Analytical skills with knowledge of measurement processes
• Ability to adapt to individual customer calls and handle requests efficiently