Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst - Remote.

Key Responsibilities:

• Create, control, and improve end-to-end business processes
• Lead process design and project implementation teams in process improvement activities
• Create quality reporting, analysis, and audits for continuous quality improvement

Required Qualifications:

• Experience as an analyst in a contact center or comparable high-volume operational environment
• Experience with government or commercial contracts and compliance-driven requirements
• Project management experience, including requirements gathering and stakeholder management
• Familiarity with multiple systems in complex, integrated environments
• Solid grounding in business analyst foundations, including tools and methodologies