Business Process Optimization Director

Job Summary

A company is looking for a Director of Business Process Optimization.

Key Responsibilities

• Maintain and create detailed end-to-end business process documentation for Operational teams
• Lead gap analysis of existing processes and drive remediation plans
• Manage third-party partners and own the Salesforce implementation for operational optimization

Required Qualifications

• 10+ years of experience in program management and large-scale projects
• Strong Salesforce knowledge with at least 2+ years of hands-on experience
• Experience in synthesizing cross-functional business requirements into a roadmap
• Ability to lead teams through tight deadlines and complex initiatives
• Self-starter with a high tolerance for ambiguity and complexity