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California Licensed Call Center Rep

10/4/2025

Remote

Job Summary

A company is looking for a Call Center Representative I.

Key Responsibilities
  • Provide telephonic and web-based assistance to clients regarding health benefit eligibility and application processes
  • Build relationships with Agents and other stakeholders while adhering to call center quality guidelines
  • Document inquiries and outcomes accurately, and identify opportunities for process improvements
Required Qualifications
  • High School diploma or GED with 1-3 years of customer service experience in a call center, preferably in technical support
  • Experience in the healthcare industry or with federal/state benefit programs is a plus
  • Knowledge of Health Benefits Exchange (HBEX) and eligibility requirements preferred
  • Ability to learn new software and navigate multiple systems simultaneously
  • Bilingual in Spanish, Chinese, Korean, or Vietnamese is a plus

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