California Licensed Intake Attorney

Job Summary

A company is looking for a Personal Injury Intake Attorney to lead the intake team and enhance client interactions in a remote work environment.

Key Responsibilities

• Lead and supervise the intake team, ensuring a smooth client experience from initial contact through case acceptance
• Report on lead generation and team performance, tracking key metrics for continuous improvement
• Analyze and optimize intake procedures for efficiency and accuracy in collaboration with management

Required Qualifications

• 5+ years of experience in a high-volume call center
• Must be a licensed attorney in good standing
• Proven track record in managing and scaling teams successfully
• Ability to track performance metrics and monitor calls for optimization
• Bilingual in Spanish is a plus, but not required