Capability Analyst

Job Summary

A company is looking for a Capability Analyst - Remote.

Key Responsibilities

• Provide tier 2 support on cases and resolve them after thorough investigation
• Identify trends and root causes of recurring issues to recommend and implement long-term solutions
• Research, develop, and modify procedures to improve client resolutions by assisting in the creation or updating of SOPs

Required Qualifications

• 3+ years of experience in Operations and enablement, issue management, and card strategy
• 3+ years of experience in resolving cases while keeping stakeholders informed
• 3+ years of experience driving CRM migrations with minimal disruption
• 3+ years of experience influencing cross-functional teams in a highly matrixed organization
• 3+ years of experience responding quickly to escalations and leadership follow-ups