Care Advocate

Job Summary

A company is looking for a Care Advocate to support members in navigating their health programs and accessing healthcare services.

Key Responsibilities

• Make 60+ outbound calls daily to engage members and motivate them to complete health actions
• Use motivational interviewing techniques to encourage behavior change and resolve barriers to care
• Assist with healthcare navigation tasks, including finding providers and scheduling appointments

Required Qualifications

• High school diploma or equivalent required
• Prior customer service or healthcare navigation experience
• Understanding of health insurance or care coordination
• Bilingual (English/Spanish) preferred
• Experience working with diverse or underserved populations is a plus