Care Connector

Job Summary

A company is looking for a Care Connector.

Key Responsibilities

• Support daily operations of integrated care management and utilization management programs
• Process calls from members, providers, and other internal and external areas in a contact center environment
• Provide members with educational materials and implement strategies to enhance healthcare adherence and reduce barriers to care

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Minimum of two years of work experience in a healthcare environment required
• Minimum of one year of telephonic customer service experience required, preferably in a healthcare setting
• Strongly prefer Medical Assistant, Home Health Aide, Nursing Assistant, or similar healthcare para-professional training or certification
• Managed care experience and familiarity with medical terminology, ICD, CPT, and/or coding preferred