Complaints Specialist

Job Summary

A company is looking for a Complaints Specialist to handle customer inquiries and improve customer experience.

Key Responsibilities

• Follow communication scripts and clarify customer needs while providing solutions
• Upsell products and build sustainable relationships with customers
• Maintain accurate records of all customer interactions in the database

Required Qualifications

• 1-3 years of experience in customer service or a supervisory role
• Proficient in English and working knowledge of MS Office
• Tech-savvy with familiarity in telephone equipment and relevant software
• Experience in customer success and retention
• Ability to work independently in a fast-paced environment