Contact Center Lead

Job Summary

A company is looking for a Contact Center Lead to guide customer interactions and support team development.

Key Responsibilities

• Provide guidance and support to a team of customer service representatives
• Monitor team interactions for compliance with company policies and service quality standards
• Handle escalated inbound member inquiries and maintain accurate trip data

Required Qualifications

• High School Diploma required
• Four (4) plus years of contact center or customer service experience
• Exceptional customer service and interpersonal skills
• Ability to accurately type at least 35 words per minute
• Proficiency in customer service software and CRM platforms is a plus