Contact Center Solutions Engineer

Job Summary

A company is looking for a Contact Center - Solution Engineer.

Key Responsibilities

• Designing and implementing contact center solutions to meet business requirements and customer needs
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proficiency in contact center technologies such as IVR, ACD, and CTI
• Experience in designing and implementing contact center solutions
• Knowledge of telephony systems and call routing strategies
• Familiarity with CRM systems and their integration with contact center solutions