Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Manager.

Key Responsibilities

• Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents
• Provide coaching and mentoring to enhance customer service delivery
• Collaborate with clients and leadership to improve operational performance

Required Qualifications

• Bachelor's degree (BA/BS) required
• Minimum 2 years of experience as a contact center supervisor
• At least 4 years of call center experience
• Ability to motivate teams and drive results
• Must reside within 50 miles of Phoenix, AZ