CPhT Certified Member Advocate

Job Summary

A company is looking for a Member Advocate to assist members, pharmacies, and healthcare providers with their pharmacy benefits.

Key Responsibilities

• Act as the primary source of information for members, pharmacies, and physicians through various communication channels
• Resolve inquiries and issues related to claims processing and eligibility
• Document engagement outcomes and collaborate with other departments to enhance the member experience

Required Qualifications

• Active Certified Pharmacy Technician (CPhT) certification is encouraged but not required
• Minimum of 1 year of customer service experience
• Strong proficiency in Microsoft Office products
• Willingness to obtain pharmacy technician certification within one year of hire
• Flexibility with scheduling, including rotating Saturdays and evening shifts