Job Summary
A company is looking for a Credit Balance Escalation Specialist.
Key Responsibilities
- Process, research, and resolve credit balances and refunds from billing system overages
- Review refund request letters and determine appropriate resolutions based on guidelines
- Analyze data from reports and identify trends, notifying appropriate departments
Required Qualifications
- Knowledge of Explanation of Benefits (EOB) statements
- Familiarity with various insurance plans
- Strong mathematical skills including basic operations and percentage calculations
- Ability to read and apply state/federal laws and regulations
- Experience working in a collaborative and fast-paced environment
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