Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate.

Key Responsibilities

• Provide timely and empathetic support to customers through various communication channels
• Assist customers with inquiries related to products, subscriptions, and billing
• Manage and adjust customer subscriptions to enhance retention and satisfaction

Required Qualifications

• 2+ years of experience in a customer-facing role, preferably in a subscription-based business
• Proficiency with CRM platforms and help desk tools
• Ability to remain calm and empathetic under pressure
• Strong organizational skills and multitasking ability
• A genuine enthusiasm for dogs and their wellbeing