Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to provide essential IT support and maintain service excellence.

Key Responsibilities

• Provide excellent customer service primarily through phone contact with end-users
• Respond to service desk calls, emails, and ticket requests regarding computer systems, software, and hardware issues
• Install, modify, and repair computer hardware and software, while supporting mobile devices and conference room technology

Required Qualifications

• High school diploma or equivalent with two or more years of Service Desk experience, preferably in a law firm environment
• Experience in a Microsoft environment with familiarity in Microsoft Office 365 and Active Directory
• Knowledge of Dell hardware, printers, scanners, and computer peripherals
• Ability to communicate technical information to a diverse range of end-users
• Ongoing interest in personal and professional development and training