Customer Communications Manager

Job Summary

A company is looking for a Customer Communications Manager responsible for ensuring operational excellence on the Client Services team.

Key Responsibilities

• Drive operational excellence by leading daily client communications and monitoring project milestones
• Support onboarding of new managed service clients and guide them on third-party systems requirements
• Manage client-facing reporting and maintain the template/materials library for internal and client-facing materials

Required Qualifications

• BA or BS Degree
• 2-10 years of professional experience, preferably in operations at hyper-growth startups
• Strong skills in Microsoft Office, Google Workspace, and ZenDesk
• Process-oriented with the ability to assess technical and service-level issues
• Ability to thrive in a high-paced, entrepreneurial work environment