Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to join their remote team.

Key Responsibilities

• Handle day-to-day customer support primarily via email
• Guide new customers through onboarding and setup processes
• Organize customer reviews and provide feedback to the product team

Required Qualifications

• Full-time work experience
• Ability to work 9AM to 5PM PST, MST, or CST
• Proven track record in customer-facing roles
• Desire to learn and adapt in a small, remote team
• Experience supporting software-as-a-service (SaaS) applications is a plus