Customer Education Manager

Job Summary

A company is looking for a Customer Education Manager to design and deliver customer-facing education for a SaaS platform in the design and construction industry.

Key Responsibilities

• Develop CEU-accredited courses in collaboration with industry organizations
• Create and expand structured training paths and onboarding courses
• Manage and update the Knowledge Base with relevant learning content

Required Qualifications

• 3-5+ years in Learning & Development, Customer Education, or Instructional Design (preferably in SaaS)
• Experience in creating online courses, certifications, or CEU programs
• Familiarity with learning tools such as Arcade, Loom, or Articulate
• Knowledge of AI tools like GPT for content creation
• Bonus: Basic design skills or background in interior design/construction administration