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Customer Experience Engineer

10/4/2025

Remote

Job Summary

A company is looking for a Senior Customer Experience Engineer.

Key Responsibilities
  • Own end-to-end resolution of complex BI/Looker issues for customers, including LookML modeling and dashboard optimization
  • Act as a subject matter expert in Looker and BI engineering, advising customers on scalable data models and best practices
  • Collaborate cross-functionally with engineering, product, and data science teams to ensure customer feedback informs product evolution
Required Qualifications
  • 2-5 years of experience in a BI Engineer, Looker Developer/Admin, or Customer Engineering role
  • Proficiency in Looker (LookML, dashboard design) and a strong grasp of BI principles
  • Strong SQL skills with experience in data modeling and ETL design
  • Experience troubleshooting across the data stack, including ETL pipelines and data transformations
  • Comfortable leading customer calls and training sessions in a consultative manner

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