Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to manage customer interactions and enhance satisfaction.

Key Responsibilities

• Troubleshoot and resolve customer concerns with empathy and critical thinking
• Provide personalized support to build customer loyalty and adapt to diverse needs
• Identify trends in customer issues and ensure achievement of key performance metrics

Required Qualifications

• High School diploma or GED equivalent
• At least 2 years of Customer Service experience in a remote setting
• Proven ability to manage high-volume inquiries across multiple digital channels
• Experience in roles requiring strong problem-solving skills
• Reliable high-speed internet connection with specified minimum speeds