Customer Marketing Manager

Job Summary

A company is looking for a Customer Marketing Manager - Intelligence to enhance customer engagement and retention in their SaaS client base.

Key Responsibilities

• Drive retention and upsell through lifecycle and expansion campaigns
• Amplify customer stories by developing scalable case studies and use-case content
• Run engagement programs including webinars, events, and ambassador initiatives

Required Qualifications

• 3-5 years of experience in B2B SaaS marketing or customer marketing
• Experience executing customer engagement programs such as webinars or events
• Familiarity with lifecycle marketing and retention campaigns
• Ability to manage customer feedback programs and share insights
• Collaborative mindset with experience working cross-functionally